At medixly.online, we are committed to delivering high-quality hospital management software solutions. This Refund Policy outlines the conditions under which refunds may be provided. By using our services, you agree to the terms of this policy.
1. Subscription-Based Services
Refunds for subscription fees are not provided once the subscription period begins.
Users may cancel their subscription at any time, but the cancellation will take effect at the end of the billing cycle. No prorated refunds will be issued for unused portions of the subscription.
2. One-Time Purchases
3. Customized Solutions
4. Training and Consultation Services
Payments for training and consultation services are non-refundable unless the session is canceled by medixly.online.
5. How to Request a Refund
To request a refund, please follow these steps:
Email your refund request to support@medixly.online with the following details:
Name and contact information.
Order number or subscription ID.
Reason for the refund request.
Our support team will review your request and respond within 5–7 business days.
If approved, the refund will be processed within 7–10 business days to the original payment method.
6. Non-Refundable Cases
Failure to cancel a subscription before the renewal date.
Dissatisfaction due to reasons unrelated to the functionality of the software or service.
Inability to use the software due to issues with your hardware, operating system, or lack of required technical knowledge.
7. Chargebacks
If a chargeback is initiated without contacting us to resolve the issue, we reserve the right to terminate your account and services.
8. Amendments
We reserve the right to update this Refund Policy at any time. Changes will be communicated on our website and take effect immediately.
9. Contact Us